Fast USA Shipping
Vet Recommended
365-Day Guarantee
Last Updated: March 27, 2026
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the www.get-selene.com website (the "Service") operated by Selene ("us", "we", or "our").
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
By creating an Account on our service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment methods in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
The service may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Certain products offered on this website require enrollment in a subscription plan in order to be purchased.
Subscription information, including the fact that the product is sold on a recurring basis, is disclosed prior to checkout, and the full subscription price, billing frequency, and renewal details are clearly presented during checkout before the order is completed.
By placing a subscription order, you authorize Selene and its payment processors to charge your selected payment method on a recurring basis at the billing interval disclosed at checkout, until you cancel the subscription.
The subscription billing amount, billing frequency, and next charge date are confirmed at checkout and included in your order confirmation.
Subscriptions automatically renew unless canceled prior to the next scheduled billing or processing date.
You may cancel your subscription at any time through your subscription management portal or by contacting us at info@selenepets.com.
To avoid being charged for the next subscription shipment, cancellation requests must be submitted at least 24 hours before the next scheduled billing or processing date.
If a subscription order has already been processed or shipped prior to the effective cancellation date, that shipment will not be refundable, but may be eligible for return in accordance with our Return Policy.
If a recurring payment cannot be successfully processed, we may attempt to reprocess the payment. If payment cannot be collected, the subscription may be paused or canceled.
We reserve the right to change subscription pricing or materially modify subscription terms. In such cases, we will provide advance notice and an opportunity to cancel before the changes take effect.
Subscriptions are managed through Loop, a third-party subscription management platform. By enrolling in a subscription, you also agree to Loop’s applicable terms of service.
Selene reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Selene has the right to cancel the order and refund any amount paid in the best way. Selene shall also notify the customer of equivalent replacement products if available.
Selene is not responsible for any content, interactions or transfers made on https://www.get-selene.com.
All enquiries: info@selenepets.com
We have a 365-day return policy, which means you have 365 days after receiving your item to request a refund.
Only the Doggy Fountain is covered by the 365-day money-back guarantee. Accessories such as the pump, mat, and filters are non-returnable and non-refundable once delivered, as they are considered personal-use components. We also do not accept returns or issue refunds for guarantees, such as the Lifetime Water Pump Replacement Guarantee.
To be eligible for a refund, your last order must be within 365 days from purchase date and your product must be shipped back. *Only your most recent order qualifies for a refund (not all orders over time).*
Check our Refund Policy to see more details.
To start a return, you can contact us at info@selenepets.com for instructions. Please note that returns will need to be shipped back to us before we can process a refund.
Items sent back to us without first requesting a return will not be accepted.
We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other websites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.
We, therefore, reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms & Conditions. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms and Conditions, the Promotion rules will apply.
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post on or through the Service, including its legality, reliability, and appropriateness.
By posting Content on or through the Service, You represent and warrant that: (i) the Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright.
You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through the Service. However, by posting Content using the Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.
Selene has the right but not the obligation to monitor and edit all Content provided by users.
In addition, Content found on or through this Service are the property of Selene or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without the express advance written permission from us.
When you create an account with us, you guarantee that you are above the age of 18 and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes on the copyright or other intellectual property rights ("Infringement") of any person or entity.
If you are a copyright owner or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to info@selenepets.com, with the subject line: "Copyright Infringement" and include in your claim a detailed description of the alleged Infringement as detailed below, under "DMCA Notice and Procedure for Copyright Infringement Claims"
You may be held accountable for damages (including costs and attorneys' fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through the Service on your copyright.
You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):
an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest;
a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
identification of the URL or other specific location on the Service where the material that you claim is infringing is located;
your address, telephone number, and email address;
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
You can contact our Copyright Agent via email.
The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Selene and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Selene.
Our Service may contain links to third party websites or services that are not owned or controlled by Selene.
Selene has no control over and assumes no responsibility for the content, privacy policies, or practices of any third party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that Selene shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such third party websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third party websites or services that you visit.
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
You agree to defend, indemnify and hold harmless Selene and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service.
In no event shall Selene, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Selene, its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components, or d) the results of using the Service will meet your requirements.
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
These Terms shall be governed and construed in accordance with the laws of Wyoming, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is a material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
Except where prohibited by law, you agree that any claim or dispute you may have against Selene, or any of its parent companies, subsidiaries, affiliates, owners, employees, or representatives, will be resolved only through final and confidential binding arbitration. By agreeing to this, you understand and accept that you are waiving your right to a jury trial. You also agree that you may bring a claim only in your individual capacity, and not as part of a class action, group lawsuit, or representative proceeding. Additionally, the arbitrator cannot combine multiple claims or cases into one, nor can they oversee any kind of class or representative action.
This arbitration provision sets forth the terms and conditions of our agreement to final and binding confidential arbitration and is governed by and enforceable under the Federal Arbitration Act (the “FAA”), 9 U.S.C. §§ 1-16, as amended. In the event you elect to proceed with binding arbitration, you shall provide written notice to Selene by registered or certified mail and shall describe in such notice, with reasonable particularity, the nature and basis of such claim and the total amount of the claim. The written notice shall be sent to: 30 North Gould Street, Sheridan. Wyoming 82801 US. If the parties are unable to resolve the dispute arising from the claim by good faith negotiations within the thirty (30)-day period following receipt of the written notice, either party may initiate binding arbitration pursuant to the terms and conditions set forth herein.
The arbitration will be governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”) and will be administered by the AAA. If the AAA is unavailable or refuses to arbitrate the parties’ dispute for any reason, the arbitration shall be administered and conducted by a widely-recognized arbitration organization that is mutually agreeable to the parties, but neither party shall unreasonably withhold their consent. The AAA Rules are available online at www.adr.org. Unless otherwise agreed, the arbitration shall take place in the capital city of the state in which the consumer resides, but may proceed telephonically in the event the total amount of the claim does not exceed $2,500 U.S. dollars (if the claimant so chooses).
Separate and apart from the agreement to arbitrate set forth above and to the extent permitted by law, you hereby independently (i) waive any right to bring or participate in any class action against Selene and (ii) acknowledge that this class action waiver is material and essential to the arbitration of any disputes between the parties and non-severable from the agreement to arbitrate claims.
Reselling wholesale products online is restricted only to business website. For example, if company “Wholesale A” who owns reselling platform www.wholesalea.com, they may only resell on www.wholesalea.com and must adhere to the MAP pricing as listed below.
No third party reselling (Amazon, eBay, etc.) is permitted under any circumstance. Failure to comply will result in permanent ban from Selene products. A cease and desist will be sent within 24 hours of notification and lack of compliance. If this there is lack of compliance after the cease and desist is sent, legal action will be taken pursuant to California state law and local courts against the offending party within 96 hours of the cease and desist.
The content on this website, including text, images, and product information, is provided for informational purposes only. Selene products are not intended to diagnose, treat, cure, or prevent any disease. Results may vary depending on the individual pet. Always consult your veterinarian before starting or changing your pet’s diet, supplements, or treatments. Only a licensed veterinarian can provide medical advice, diagnosis, or treatment for your pet’s health conditions. Selene makes no guarantees regarding specific results.
No Human Use
Our products are formulated exclusively for pets. They are not intended for human consumption.
Limitation of Liability
Selene, its affiliates, and partners are not responsible for any injury, illness, or damage arising from the use or misuse of our products. By purchasing and using our products, you agree to do so at your own risk and to follow all instructions provided.
Results Disclaimer
Individual results will vary. Factors such as age, breed, weight, health condition, and lifestyle of your pet may affect outcomes. Testimonials and reviews represent individual experiences and are not a guarantee of results.
Shipping & Delivery Disclaimer
We make every effort to ship orders promptly. However, shipping times are estimates only and may be subject to delays outside of our control (such as carrier issues, customs delays, or natural events). Selene cannot be held responsible for such delays once the order has been handed over to the carrier.
Third-Party Links & Content
This website may include links to third-party websites for additional resources. Selene is not responsible for the content, accuracy, or availability of those external sites, nor do we endorse them.
Product Availability & Errors
We reserve the right to modify, discontinue, or update products without notice. While we strive for accuracy, Selene is not liable for typographical errors, pricing inaccuracies, or misprints.
Use of Website
All content on this website (including text, design, logos, and images) is the property of Selene and may not be copied, reproduced, or distributed without prior written consent.
Governing Law
These disclaimers and terms are governed by and construed in accordance with the laws of the jurisdiction in which Selene operates.
Contact Us
If you have any questions about these Terms, please contact us:
Company name: Ivy Ecommerce
Address: 4008 Laramie Street, Cheyenne, Wyoming 82009
Email: info@selenepets.com.